Moonshine Reel Warranty
Your Moonshine reel comes with a 1-year free service guarantee to either fix or replace your reel if it malfunctions due to anything other than accidental or intentional damage. Any service required due to accidental damage or more than one year after the original purchase date requires a $65 dollar fee to *assess, fix and/or replace, that includes free 2-day shipping after service (where available) to get you up and running, stat. All warranty requests and orders must be placed by the original purchaser (or in the case of a gift, must provide the name and email of the original purchaser so we can verify on our backend system), with proof of purchase in the form of an order confirmation or receipt.
We highly recommend sending your reel via UPS or FedEx only, with insurance and a tracking number. We are not responsible for lost product or delay of delivery from the carrier you choose.
* We will assess, fix and/or replace your reel at our sole discretion in the order that it was received. Flagrant abuse, reels that have been dropped/bent, fell-out-of-my-rod-vault on the highway, and otherwise user error are on you. Bottom line, if it’s on us, you know we’ll have your back. Moonshine Rod Company reserves the right to increase the $65 fee for inflation over time based on the US Consumer Price Index.
Legal stuff
No fee will be required if the problem is due to any manufacturing defect. Although we do our best to ensure tight quality control, like any product, we can swing and miss. Warranty does not cover intentional damage or flagrant abuse. International warranty claims may require an additional shipping fee. Warranty is only valid for the original purchaser of the rod. Proof of purchase in the form of a matching order confirmation is required. In the case of discontinued rods or colors/designs, we may substitute a similar rod. No refunds will ever be granted past the initial 30 day period after purchase. Warranty replacement fees are currently (as of May 2020) $38 per rod section for all series rods other than the Vesper, which is $45. Midnight Specials are $65 per rod section. These fees may be increased as time goes on to account for inflation or any major increases in component costs. Warranties apply only to products made by Moonshine Rod Company, and not any accessories, apparel, reels, fly line, etc.